Privacy Policy
This Privacy Policy describes how Soul & Soil ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.soulandsoil.com.au (the "Site").
1. Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
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Personal Information: Name, shipping address, billing address, payment information (including credit card numbers), email address, and phone number.
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Order History: Details of products you have purchased and your interactions with our "Karma Rewards" program.
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Device Information: Version of web browser, IP address, time zone, and how you interact with the Site.
2. How We Collect Information
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Directly from you: When you place an order, create an account, or contact us for support.
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Automatically: We use cookies, log files, and web beacons to collect information about how you browse the Site.
3. How We Use Your Information
We use your personal information to provide our services to you, which includes:
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Processing payments and fulfilling orders.
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Arranging for shipping and providing you with invoices and/or order confirmations.
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Communicating with you and screening our orders for potential risk or fraud.
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When in line with the preferences you have shared with us, providing you with information or advertising relating to our products or services.
4. Sharing Your Personal Information
We share your Personal Information with third-party service providers to help us use your Personal Information, as described above. For example:
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We use Wix to power our online store.
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We use Google Analytics to help us understand how our customers use the Site.
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We share details with Australia Post and Zonos to facilitate the delivery of your physical goods.
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We may share your Personal Information to comply with applicable laws and regulations.
5. Data Security & Retention
We take the security of your data seriously. We use industry-standard encryption to protect your information during transmission. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. Your Rights (Australian Privacy Principles)
As an Australian-based business, we comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs). You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
7. Children’s Privacy
The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children.
8. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@soulandsoil.com.au or by mail using the details provided below:
Soul & Soil Address: 4/155 Sheridan Street, Cairns, 4870, QLD, Australia
Phone: +61 438 444 886
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