Privacy Policy

Soul & Soil - The Ritual Privacy Policy

This Privacy Policy explains how Soul & Soil - The Ritual ("we," "us," or "our") collects, uses, and protects your personal information.
 

1. Information We Collect

We may collect the following information:

• Personal Information:

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Order history

  • Payment information (credit card details)

  • Account login information

  • Information provided in customer support inquiries

• Usage Data:

  • Information about how you use our website, such as pages visited, time spent on the site, and any errors encountered.

• Device Information:

  • Information about your device, such as your IP address, browser type, and operating system.
     

2. How We Collect Information

We collect information in the following ways:

• Directly from you: When you provide information to us through our website, such as when you create an account, place an order, contact us, or participate in surveys or contests.

• Automatically: When you interact with our website, we may automatically collect certain information using technologies such as cookies, web beacons, and server logs.
   

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders: This includes processing payments, shipping orders, and providing customer support.

• To communicate with you: We may use your contact information to send you order confirmations, shipping updates, promotional offers, and other relevant communications.  

• To improve our website and services: We use usage data to analyze website traffic, identify areas for improvement, and personalize your experience.

• To protect our business: We may use your information to prevent fraud and protect our website from security threats.

• To comply with legal obligations: We may use your information to comply with applicable laws and regulations.
   

4. Sharing Your Information

We may share your information with the following third parties:

• Payment processors: To process your payments.

• Shipping carriers: To deliver your orders.

• Service providers: To assist us with website maintenance, data analysis, and customer support.  

• Legal and regulatory authorities: To comply with legal requests and obligations.
   

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.
 

6. Cookies

Please refer to our separate Cookie Policy for information about how we use cookies and similar technologies.
 

7. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.  

• Correction: You have the right to request the correction of any inaccurate or incomplete information. 

• Erasure: You have the right to request the deletion of your personal information in certain circumstances.

• Restriction: You have the right to request the restriction of processing your personal information in certain circumstances.  

• Data Portability: You have the right to receive your personal information in a portable format.  

• Objection: You have the right to object to the processing of your personal information in certain circumstances.  
   

To exercise your rights, please contact us using the information below.  
 

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  
 

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically for any changes.  
 

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@soulandsoil.com.au