Shipping Policy
We’re committed to delivering your order quickly and securely, anywhere in the world. Here’s everything you need to know about our shipping process:
Processing Time
Orders are typically processed within 1-3 business days. During peak seasons or holidays, processing may take slightly longer, and we’ll notify you of any delays.
Shipping Options & Costs - Domestic (Australia)
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Standard Shipping: 3-7 business days, $15 AUD flat rate.
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Express Shipping: 2-3 business days, $20 AUD flat rate.
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Free Express Shipping: On orders over $100 AUD.
Shipping Options & Costs - International
We ship worldwide with flat-rate pricing:
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International Standard Shipping: 7-14 business days, $35 AUD flat rate.
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International Express Shipping: 3-7 business days, $60 AUD flat rate.
Shipping costs are displayed at checkout before you complete your purchase. Note that international delivery times may vary due to customs processing, holidays, or carrier delays.
Delivery Areas
We ship to Australia and worldwide. No matter where you are, we’ve got you covered!
Tracking
Once your order ships, you’ll receive a tracking number via email to follow its journey. Delivery times may be affected by weather, holidays, customs (for international orders), or carrier delays beyond our control.
Lost or Delayed Shipments
If your order doesn’t arrive within the estimated timeframe, contact us at info@soulandsoil.com.au. We’ll work with the carrier to locate your package or arrange a replacement if necessary. For international orders, we’ll assist with customs-related issues where possible.
Questions?
Reach out to us at info@soulandsoil.com.au for any shipping inquiries.