Returns & Refunds Policy

At Soul & Soil, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Our policy lasts 30 days from the date of delivery.
 

1. Eligibility for Returns
 

To be eligible for a return, your item must meet the following criteria:

• The request must be made within 30 days of delivery.

• The item must be unused, in the same condition that you received it, and in its original packaging.

• All original tags and labels must remain attached.
   

2. Non-Returnable Items
 

Certain items are exempt from being returned:

• Digital Products: Downloadable e-books, guided journals, and online programs are non-returnable and non-refundable due to the nature of digital content.

• Personal Care Items: For hygiene reasons, opened essential oils, ritual oils, or skincare products cannot be returned.

• Perishable Goods: Organic herbs or teas cannot be returned.

• Custom Orders: Any items made to specific customer requirements.

3. How to Initiate a Return
 

To start a return for a physical item, please follow these steps:

1. Contact Us: Email info@soulandsoil.com.au with your order number and the reason for the return.

2. Authorization: Once your request is reviewed, we will provide you with the return shipping address and instructions.

3. Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Refunds & Inspection
 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

• Deductions: Please note that the original shipping charges are non-refundable and will be deducted from your total refund amount.

5. Damaged or Defective Items
 

If a physical item arrives damaged or defective, please contact us at info@soulandsoil.com.au within 7 days of delivery with photos of the damage. We will arrange a replacement or a full refund (including shipping costs) at no extra cost to you.
 

For digital products, if you experience a technical issue or download failure, please reach out within 7 days so we can provide a functional file.

6. Exchanges
 

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@soulandsoil.com.au.
 

Contact Us
 

For all return inquiries, please reach out to:
Email: info@soulandsoil.com.au
Business Address: 4/155 Sheridan Street, Cairns, 4870, QLD, Australia
Website: www.soulandsoil.com.au

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